Evaluating the total cost of VoIP systems

Evaluating the total cost of VoIP systems

When investing in new technology, cost is always a deciding factor, especially for VoIP phone systems. No matter what features or services it’s bundled with, there’s no point in investing in a phone system that easily puts you over budget. That’s why it’s important to evaluate the total cost of ownership (TCO) of VoIP systems.

Why businesses should record their calls

Why businesses should record their calls

VoIP has allowed businesses like yours to make and receive calls from anywhere, at any time. This enables employees to meet client demands promptly and improve customer satisfaction. One VoIP feature that can further elevate your customer service is call recording.

What you need to know to select a VoIP service

What you need to know to select a VoIP service

Voice over IP (VoIP) technology epitomizes every small-business owner’s IT goals. It’s affordable, flexible, and full of features that make it a valuable long-term investment. There are countless worthwhile VoIP options. You just need to know your priorities and what to look for.

Artificial intelligence to reshape VoIP

Artificial intelligence to reshape VoIP

Incorporating Artificial Intelligence (AI) in internet phone systems seems like the logical next step to improving business telecom. However, it’s only now that businesses are truly embracing such hi-tech advances in VoIP. AI developers are paving the way for automated processes that have the potential to significantly enhance VoIP performance.

VoIP trends that will take over 2018

VoIP trends that will take over 2018

Voice over IP (VoIP) phone systems are over two decades old, and still going strong. That’s because it provides businesses with unparalleled mobility. What’s more, VoIP developers are constantly improving the technology, which means we can expect some exciting new trends for telecommunications in 2018. Here are just a few of them.

Unified Communications: How they help

Unified Communications: How they help

Efficient communication is urgently important to any business looking to succeed. Communication breakdowns lead to downtime and inefficiency, among other intangible expenses. Thankfully, all of that can easily be avoided with unified communications.

What is unified communications?

Unified communications (UC) allow you to manage all your communications from one architecture rather than separately.